I am so frustrated with the buying experience with Dell today that I’m giving up on them. Their customer service is useless. Their promises for delivery are repeatedly broken. They have crazy restocking fees.
This is for an order placed 1/18, and I have no confidence that it would have actually gotten here on the 25th so I’m canceling that. It wouldn’t be so bad if the people you have to talk to on the phone had some idea about what’s going on. Something like “We just can’t get that video card” or “The wireless adapter is out of stock”. I would have modified the order to get it sooner if possible.
But all I got was corporate-speak about how great dell was and how I’d just have to wait.
I’m buying a mac mini instead. At least apple will screw me over with a smile.
The word on the street is Dell had a facility near Charlotte North Carolina that serviced a number of locations. This facility was just closed down and a facility opened in Mexico to handle the work.
Apparently there are some kinks and orders just aren’t getting out fast enough.
Having numerous delays and waiting a month for a computer is a little ridiculous. Get an HP or something, they tend to actually fulfill their orders on time